Search Labels - Foregenix Customer Support
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My website is blocking your Secure Seal traffic, which IP addresses should I whitelist
For incoming traffic you need to whitelist 54.246.153.50, 54.77.226.20 and 52.16.84.238. For outgoi...
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What does the FIM check for?
FIM Attributes for differences: isDirfile sizecreation timemodification timepermissions (read write...
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What does the Basehunter scanner look for?
Basehunter Alerts are there in order to notify you as indicators of possible compromise. Many web sh...
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Using SEO Web crawling software to mass test URLs?
Crawling is generally considered suspicious by FGXWeb, but will not trigger a block easily on its ow...
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I'm behind a firewall. What IP addresses should I be allowing FGX-Web traffic?
If you have enhanced your security with a firewall, you should allow incoming traffic from the follo...
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Can the FGX-Web Seal be regenerated?
Yes! It's relatively easy. Just be aware this will render the current seal invalid immediately and ...
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What are the requirements for the PHP Seal?
If you are running PHP on your webserver and are looking to install the PHP seal then there are some...
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There were a couple of files flagged for malware but when I looked that the files, it was the original code from extension of reputable companies. What is the criteria for flagging malware?
The current Malware version looks for encoded base 64 strings, most web-shells will be encoded and m...
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I have BaseHunter alerts, what should i do?
In the event that you are presented with a Basehunter notifiction, do not panic, many legitimate plu...
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How are you accessing the log files?
The Foregenix seal runs as a PHP script inside your web server, and is able to read any file your we...
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Is malware removal automatic?
Our clean ups are not done automatically. When we say a site has malware detected on it, it’s becau...
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What are the ASP Minimum Requirements?
1 ASP Minimum Requirements The information found below runs through what the requirements are in ord...
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Are there any configuration changes needed when behind the WAF?
Once you have configured the WAF it’s more than likely that the IP address being logged on your web ...
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How do I install the PHP seal?
Intro When you first sign up for FGX-Web you will be directed to the Secure Seal Configuration W...
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How do I install the Magento seal?
Intro When you first sign up for FGX-Web you will be directed to the Secure Seal Configuration W...