Search Labels - Foregenix Customer Support
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Vulnerabilities have appeared. How can this be resolved?
WebScan will offer guidance in some cases, but you should report the findings to your web developers...
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Malware has been detected; how can this be resolved?
This depends on the type of Malware discovered. It can be as simple as removing a file or piece of...
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What does FGX-Web Lite do to my site?
WebScan only looks at publicly available information the same as anyone viewing your website through...
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What do you mean by vulnerabilities?
Vulnerabilities are areas of your website that could allow someone access to your website to insert ...
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Headers are showing there may be a leak, how can this be resolved?
Headers can be removed from all responses from your website. You can configure this yourself or ask ...
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Site redirection has been found. Do I need to do anything?
This depends if the redirection is valid or not. If your site is being redirected to a site that you...
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What are False Positives?
A false positive is when WebScan identifies a vulnerability on your website but it then turns out th...
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What can we offer that other providers can't?
We offer the most up-to-date and powerful website threat detection scanners in the market. Alongside...
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What is Malware and how can it affect my site?
Malware is a piece of software that is placed on your website that is there to steal information fro...
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What is Site Redirection and how does it affect my site?
When WebScan starts scanning your website it may receive a redirect from the original website it vis...
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What is WebScan?
WebScan is an automated scanning tool that analyses a website for security vulnerabilities. It perf...
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What are Framework Vulnerabilities and how does it affect my site?
Framework vulnerabilities are similar to any other software vulnerabilities., they are often bugs in...
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What does Mark As False Alarm w/Exclusion do?
When dealing with events, the marking with exclusion allows you to mark that file off so that it won...
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There were a couple of files flagged for malware but when I looked that the files, it was the original code from extension of reputable companies. What is the criteria for flagging malware?
The current Malware version looks for encoded base 64 strings, most web-shells will be encoded and m...
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I have BaseHunter alerts, what should i do?
In the event that you are presented with a Basehunter notifiction, do not panic, many legitimate plu...
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Is malware removal automatic?
Our clean ups are not done automatically. When we say a site has malware detected on it, it’s becau...